FAQs

My usual making time is 5 – 7 days however if it’s a large or custom order then I’ll be in touch to let you know when it’ll be ready to dispatch.

YES on orders over £25. Orders are sent using Royal Mail’s signed for second class service. If you’d like to upgrade to a faster tracked option please do so at checkout.

YES! There’s no plastic in any of my materials, finishes or packaging. To read more about my plastic free commitment read more about love heartwood’s ethics.

YES. I love helping people bring their idea into reality especially if it’s for a special occasion like a wedding, anniversary or birth. I’m happy to adapt any of my existing designs or start from scratch on a new project. Check out the commissions page to see some examples of previously commissioned projects and read some case studies. Or complete a commission enquiry form and I’ll be in touch soon.

Yes I do. I offer a range of absolute beginner’s sessions including a 2 hour taster. Visit the woodturning lessons page to learn more.