privacy policy

Last updated: 02/03/2020

Who I am

Love HeartWood is the name of the business owned and run by Elizabeth Pearson. She may be contacted via email at liz@loveheartwood.co.uk

My business address is:

9 Clayhill Road,

Burghfield Common, West Berkshire, RG7 3HB.

Love HeartWood (“us”, “we”, or “our”) operates https://www.loveheartwood.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

Website Usage Data Collection and Retention

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data includes information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

When someone visits LoveHeartWood.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We don’t make, and do not allow Google to make, any attempt to find out the identities of those visiting my website.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. If you accept cookies they are stored for 1 month.

What personal data we collect and why we collect it

Placing an Order

When you place an order you are asked to provide the following basic information Name, Email, Address and Phone Number. You must also check a box to say you agree with the storage and handling of your data by this website. You will also be asked to read and agree to Love HeartWood’s terms and conditions.

We use personal information provided at the time of ordering to:

– fulfil your order, to settle disputes, and to provide customer support;
– to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
– as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, for example to improve our services and marketing.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact Form

The Contact Form 7 is used on this website to allow you to securely contact us. Only essential personal information is requested: Name and Email. This data will be saved in our database, so you need to agree to the Site’s Privacy policy on submission by checking a box. This information is kept for 3 years for customer service purposes and may also be used for marketing purposes.

Booking Form

The Booking Calendar Extended WpDevArt plugin is used when booking a wood turning session. Only essential personal information is requested such as name, email, addresses, phone number and so on. All this data will be saved in our database, so you need to agree to the Site’s Privacy policy on submission of personal information by checking a box. This information is kept for 3 years for customer service and marketing purposes.

Who we share your data with

I do not sell, rent or exchange your personal information with any third party for commercial reasons.

Your data is shared with the following 3rd party service providers who support my customer service and marketing efforts:

MailChimp is the mailing service used in conjunction with the website. MailChimp is Privacy Shield certified. We ensure the security of your data through using double opt-in on the email sign up forms. Essential personal information is requested such as name, email, addresses, phone number and so on. All this data will be saved in our database, so you need to agree to the terms and conditions by checking a box. This information is kept indefinitely for customer service purposes and will be used for marketing purposes unless you unsubscribe. You are entitled to unsubscribe at any time.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by sending a request via our secure form here

Links to Mailchimp’s Privacy Policy and Terms.

Woocommerce is used on this website to process purchases and collects personal information for the purpose of processing your order correctly. At checkout you are required to check a box to say that you agree with the storage and handling of your data by this website.

A link to WooCommerce’s Privacy Policy.

Paypal is the payment gateway you use when you purchase a product or service through the website. Information shared with Paypal to process payments includes: Name, Email, Address, Phone, Unique payment identifier and Payment provider identifier.

A link to Paypal’s Privacy Policy.

The Royal Mail’s Click and Drop service is used to enable us to ship your order correctly.

Only essential personal information is requested such as name, email, shipping and billing address, order number, product SKU and name and postage method . All this data will be saved in the royal mail database, so you need to agree to the Site’s Privacy policy on submission of personal information by checking a box. This information is kept for 3 year for customer service purposes.

The Royal Mail’s Privacy Policy and Terms and Conditions.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our terms and conditions. We generally keep your data 3 years, unless you have subscribed to our mailing list in which case we will keep information until you unsubscribe. At that time your information will be deleted.

Security

Secure Sockets Layer (SSL) certificates, sometimes called digital certificates, are used to establish an encrypted connection between a browser or user’s computer and a server or website. The SSL connection protects sensitive data, such as credit card information, exchanged during each visit, which is called a session, from being intercepted from non-authorized parties. This website has implemented an SSL certificate between our entire website and web host server, namely  ()names.co.uk. This ensures your personal data’s transfer is as secure as possible.

Namesco Limited’s Privacy policy.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

What rights you have over your data

If you have used the website for a purchase; have left comments or signed up for email updates you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you don’t want me to retain your data anymore, please contact me at liz@loveheartwood.co.uk

How might I communicate with you

I may contact you to notify you about your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to send updates about Love HeartWood, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Privacy policy updates

This Privacy Policy is effective as of 25/02/20 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. If I make material changes to this policy, I will notify you that it has been updated via email and a pop-up on the website, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at liz@loveheartwood.co.uk