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Love HeartWood F.A.Q.s

how long does an order normally take?

My usual making time is 1-3 days however if it’s a large or custom order then I’ll be in touch to let you know when it’ll be ready to dispatch.

Do you offer free shipping?

YES on orders over £15. Orders are sent using Royal Mail’s standard second class service. If you’d like to upgrade to a faster tracked option please do so at checkout.

Are your products plastic free?

YES! There’s no plastic in any of my materials, finishes or packaging. To read more about my plastic free commitment read more about love heartwood’s ethics.

Do you do commissions?

YES. I love helping people bring their idea into reality especially if it’s for a special occasion like a wedding, anniversary or birth. I’m happy to adapt any of my existing designs or start from scratch on a new project. Check out the commissions page to see some examples of previously commissioned projects and read some case studies. Or complete a commission enquiry form and I’ll be in touch soon.


If you can’t find the answer to your question please get in touch.